Terms and Conditions of Sale (T&C)
HiGo Dispatch – Figtree Web LLC
1. Publisher Identification
The company Figtree Web LLC,
(hereinafter referred to as the “Publisher”), offers an online software solution named HiGo Dispatch.
2. Purpose
These Terms and Conditions aim to define the conditions under which:
- customers access the HiGo Dispatch platform
- use the associated mobile applications
- subscribe to a plan
3. Service Description
The HiGo Dispatch solution is a SaaS platform enabling in particular:
- customer management
- mission management (scheduling)
- driver and vehicle management
- geolocation
- document management
- Factur-X compliant invoicing
The service is accessible via web browser and mobile applications.
4. Access to the Service
The service is accessible:
- via the Internet
- 24/7 (except during maintenance)
The Publisher does not guarantee uninterrupted availability.
5. Account Creation
Access requires:
- creating a user account
- providing accurate information
The customer is responsible for:
- maintaining the confidentiality of their credentials
- any use of their account
6. Subscription
The service is offered as a subscription:
- monthly or yearly
- automatically renewed unless cancelled
Pricing is available on the website.
7. Payment
Payments are processed through secure third-party providers, including:
- Stripe
- PayPal
The Publisher:
- does not store any banking data
- has no access to payment information
The customer agrees to the terms of the selected payment provider.
8. Payment Default
In case of non-payment:
- automatic suspension of the service
- possible account termination
9. Termination
The customer may cancel:
- at any time
- from their customer area
The cancellation takes effect:
- at the end of the current billing period
No refunds are issued for any started period.
10. Data
Data entered into the platform remains the property of the customer.
The Publisher undertakes to:
- ensure data security (reasonable means)
- not sell the data
The customer is responsible for:
- their backups
- their use of the data
11. Liability
The Publisher cannot be held liable for:
- service interruptions
- data loss
- misuse of the software
The service is provided “as is”.
12. Service Evolution
The Publisher reserves the right to:
- modify features
- evolve the platform
13. Intellectual Property
All elements of HiGo Dispatch are protected:
- software
- design
- content
Any reproduction is prohibited.
14. Mobile Applications
Mobile applications are:
- subject to app store rules (Apple / Google)
- dependent on third-party platforms
The Publisher does not guarantee compatibility with all devices.
15. Force Majeure
The Publisher cannot be held liable in case of:
- network failure
- cyberattack
- unforeseeable external events
16. Applicable Law
These Terms are governed by:
- the law applicable at the headquarters of Figtree Web LLC
17. Disputes
In case of dispute:
- priority is given to an amicable resolution
- failing that, jurisdiction lies with the courts of the Publisher’s headquarters